The Genius and I

Six months, two MacBook Pros, some misery, and one trip to the Apple Store…

On Monday I made my first visit to the Genius Bar at my ‘local’ Apple Store in the hope of leaving with a working MacBook Pro. Leon, one of the store’s mac ‘Geniuses’ didn’t like the sound of my problem…

The prognosis: hardware failure.

The solution: new topcase.

The reality: 5 - 10 days without my computer, and another trip to Birmingham to collect it.

The result: Sad Craig.

My reaction: “Can I speak to your manger then please?”

Just to stress the point: this is my second MBP in the 6 months since I made my original purchase, the first warped so badly within the first week that it was pretty much unusable.

I expressed my displeasure with the build quality of the MBPs to the store manger. One hardware problem in the first 6 months would usually be enough to piss me off. Two put me in a foul mood. And then the manager started to read from his script…

“I’m very sorry that you had to come to the Apple Store today. What can I do for you?”

Anyway, to cut a long story short, his solution to my displeasure about being without my second MBP for an extended period was to use a USB keyboard and mouse. WHAT! THE! FUCK!?! 

I wasn’t happy, and I pretty much ignored him after this because a) I was pretty mad, and b) he went back to the script, which made me even angrier.

The story does have a happy ending though, because, despite the useless manager, Leon came through for me! He phoned upstairs and found out that they had 3 topcases and not much of a workload… Two hours later, I had my MBP back with a working keyboard and trackpad.

——

Leon: You’re a legend! Thank you!

Mr Manager: Thanks for nothing!

Apple: Sort your shit out!